This is the 3rd in a 3-part series on how we can create great working cultures. Culture eats strategy for breakfast. The first two vlogs were on joy and kindness; this one focuses on excellence. If we don’t get culture right, we don’t get care right – and in the NHS, that is fundamentally what we are about. This one comes with a health warning! If we try and only build a culture of excellence, without first building a culture of joy and kindness, we will create a very unhappy working environment with low morale and poor quality. Excellence is built on joy and kindness!!