I am a massive advocate of a Culture of Joy! I really enjoyed listening to the lovely Yusuf Yousef at TEDxNHS 2019 and his incredible ability to build relationships, cross barriers and connect people together. This is exactly what we need more of in the NHS and across our public services.
Simple, but brilliantly effective! There is so much inspirational practice everyday in the NHS – but if you don’t have humility, you will miss most of it!