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Here is the first of a series of little video blogs about how we can change the culture of the NHS. The first cohort look at using the “5 Ways to Wellbeing” from the New Economics Forum to help us on our way. This vlog also gives a bit of an intro into the series, so is a little bit longer than the others which will follow.
If we were to view the NHS as a person instead of a mechanical system, then we would have to conclude that she is the most used and abused person in our history. She is someone with a great heart, incredible talents for healing people and who wants to do the right things for people, but she has completely lost any sense of boundaries or the ability to say ‘no’. Therefore, she is walked over and treated as a state-sponsored prostitute for anyone to come and do with exactly as they want, as if there were no consequences. However, as a result of this behaviour, the cells which make her up have become damaged and infected, her tissues are breaking down and she is dying. It is not too late for her to be mended and revived, but she must learn that she cannot say ‘yes’ to everybody and everything that is demanded of her and as she learns more appropriate boundaries, she will help others amend their own behaviour to create a loving, sustainable and mutual relationship that can last long into the future.
Black Friday demonstrates just how utterly consumerist we have become as a nation and we treat the NHS as if she were a commodity to be ‘had’. There is little sense of personal responsibility with diet, alcohol, drugs, exercise, maintaining healthy relationships and managing stress and yet we have a developed a meta-narrative that we can live exactly as we please because in the end the NHS will fix it. We give little thought to developing our personal and corporate well-being and why should we, because when we fall apart the NHS will fix it?!
We can be utterly disorganized and forget to renew our prescriptions and then shout and scream at our GPs receptionist to ensure we get our tablets (that we might not have needed to be on, had we taken more care of ourselves) turned around in a 24 hour period, as if it was someone else’s fault that we forgot we were running out of our own medications. We can fail to 
turn up to appointments when there are already long waiting lists, because who cares if the appointments are wasted – they are ours to waste after all! We can run to the A&E when we fall over drunk and hit our head, or get into a fight with someone we’ve never met whilst under the influence because we haven’t bothered to learn any healthy patterns of processing the anger we feel. We can go to the walk in centre with a 3 hour old sore throat, demanding treatment, instead of trusting our incredible immune systems. We can continue to eat far too much meat, over injected with antibiotics, whilst we head towards the super-bug apocalypse. We can drive too fast and cause near fatal accidents (if it wasn’t for the seat-belt and airbags) and some clever surgeon will put us back together. We can smoke our lungs into a tar filled bog or stuff our arteries full of cholesterol and sugar crystals because there is medication (that is super expensive by the way, but subsidized so we don’t care) that will fix our ill-behaviour. We can experience the love, kindness and generosity of our elderly relatives, but dump them into hospital for Christmas, when they might spoil our fun. We can stuff ourselves with food, until our joints can’t take it because then we’ll either get new ones, or a bariatric surgeon will half the size of our stomach for us.
OH THE GOOD OLD NHS!! She will sort out all our problems……except that we are killing her. We have believed a lie that we can live exactly how we please as if there were no consequences. If we love the NHS and she loves us, then she is going to have to learn some boundaries and we are going to have to change our behaviour……..
The NHS is a national treasure. And we all know, (because the media tells us again and again) that it is failing and our metanarrative is becoming one of crisis, inaffordablity and criticism of poor care. We want to keep it, save it and make it sustainable for the future. But there is a major problem. We simply cannot agree from our differing political positions how to make this happen. And no one perspective can be the whole truth and nothing but the truth and yet each ideology is so entrenched that rather than working creatively to find solutions together (as was called for again this week by MPs of 3 different parties), there is an ever more pathetic mud-slinging match and deepening suspicion of the ‘other’, which will do nothing to help us collaborate in creating a truly amazing, sustainable, affordable and accessible health and social care service for the generations to come.
I am about to caricature and overstate the various positions.
The Tories believe in a small state and the devolution of powers. They would see the NHS being broken up into regions which might be able to work more effectively in networks. They believe in order to have a strong NHS, we must have a strong economy. In order to have a strong economy, we must create wealth through private business, have low taxes, increase austerity and shrink the public sector. Ideologically they believe in a free trade market and that the NHS should be subject to the same free market forces as any other kind of business, which is why they like the TTIP. They believe that the NHS is only sustainable if run by private companies, who they think will do a more ‘efficient’ job than the current management structures – and yet they can point to shining examples of those who do it extremely well under the current operational system, like Salford Royal. They believe competition drives up excellence. They believe in personal responsibility in determining ones own health. They believe that clinicians should have more leadership in the NHS. In order to make the NHS sustainable, however, they want to invest £8 billion over 5 years whilst making efficiency savings (which are different to cuts, you understand) of £12 billion.
Labour (of which I confess to being a member) is currently more split ideologically. Some veer more to the centre ground arguing for a mixture of public and private provision of services, whereas others believe it must all remain public at any cost. There is huge suspicion of the private sector which is thought not to be compatible with delivering healthcare in a caring or compassionate way as it cares more about profit than people. Labour love targets and management structures to monitor everything that happens, which the Tories say is a waste of money. In order to fund the NHS, Labour believe in higher taxes, especially of big business and the rich.
The Greens and the SNP would also sit to the left side of healthcare provision whilst the Liberals are a bit of a pick and mix bag and partnered with the Tories in the top-down reorganisation we were promised wouldn’t happen but ideologically are probably closer to Labour! They do place more emphasis than anyone else on improving mental health services.
There are also outside forces at work – the Royal Colleges, the Research Networks and NICE all prescribing, in their own ways, the kind of healthcare that needs to be provided in order to meet standards of excellence – all of which has huge implications on the structuring and affordability of certain models of care. Then of course are the other nettles no-one is really ready to grasp. Tobacco has been tackled to some extent, but when it comes to alcohol, sugar, fast food, exercise in school and some people’s complete abuse of the system, they haven’t played ball. Nor is there a clear plan about what to do about the staffing crisis and the fact that in a free market, if you’re not competitive, some of your workers will move to areas where they get paid a lot more money for less work and less stress. And then there are the cultural issues, general chaos and shoddy systems rampant throughout the NHS and Social Care that requires an altogether different kind of leadership for them to be addressed. Oh yeah – plus it’s really expensive, but we still invest less of our GDP into our health system than most other OECD countries.
Yikes! What shall we do? Who’s right? Who’s wrong? What pearls of wisdom can we draw on from each perspective to find a way through? We probably do need devolution to the regions, so that we avoid the trap of a London-centric or South-favoured economy, whilst maintaining some accountability, especially for appropriate provision and distribution of resource with the Secretary of State. We do need to encourage more personal and social responsibility whilst ensuring we protect services for the most vulnerable and deprived populations. WE need to provide fare more resource into mental health services. We need to work with the high standards of research and be pragmatic in our approach to delivering them in reality.
The NHS, the largest of all political footballs, must somehow be de-politicised (in the sense of the old politics). Each new government with its successive and extremely costly reorganisations disrupts and destroys the excellent work done in the preceding 5 year cycle. If the NHS is ever going to work and be affordable, collaboration and not competition is the only way.
There isn’t a perfect model, but we need to keep aligning to the vision.
The vision is to deliver continuously improving, high quality and compassionate health and social care to all in our communities. We really are going to have to collaborate together, taking the best of all our ideas in order to make this happen. This isn’t about winning a political argument. This is about being real and pragmatic together in finding a way through the current dross of all our fallings out for the sake of a future health and social care system that works for everybody.
There is one of the beatitudes I’ve been thinking a lot about recently: “You are
blessed when you can show people how to cooperate instead of compete or fight.” We have to learn a new style of politics over the NHS that is about co-operation. One that operates out of a different kind of spirit. Humility, kindness and compassion are our keys in learning this new way together.
As I was driving along the A6 today, between Carnforth and Morecambe, on my way to visit an elderly patient, I experienced in the space of a few moments both exhilaration and dismay. I was exhilarated by the magnificent view of the mountains of Cumbria, just across the Bay in the beautiful sunshine and felt very grateful for living in such an inspiring and spacious place. And then onto my radio, came the voice of the Prime Minister in response to Jeremy Corbyn at PMQs. He was asking David Cameron about the lack of government response to the floods in Cumbria of 2014. This direct lack of action across the North of England (despite clear warnings) contributed to the appalling flooding that thousands of people have experienced over the last month. That, coupled with de-forrestation and the clearing of land upstream was a recipe for disaster once the storms hit us. Mr
Cameron, however, seemed to think it more important to mock Mr Corbyn on his shadow cabinet reshuffle rather than address the very serious questions in hand. The floods have been no laughing matter for the North. They have been devastating and could have been avoided had the North been treated with equity to the South.
The North is a remarkable place, filled with people of great heart and courage, a people who have historically had the ability to unite at a level to bring about significant change. As one example, it was a petition of the people of Liverpool, Manchester and Sheffield that saw the end of the slave trade in the UK. So, when the people of the North get a fire in their bellies, you can guarantee that change will come.
Well, the floods are serving as a catalyst for this fire. The floods are only another indication of the injustice the North suffers in favour of the politically lucrative South. The South is not to blame and nor is this post intended to be divisive in any way, but it is high time that the North stood up to be treated as an equal partner and not a poorer brother. In my area of passion, health and well-being, the differences between the North and South are completely unacceptable and indeed detrimental when it comes to making effective change to health outcomes.
As already stated on this blog, despite all the worst health outcomes being in the North, 94% of all health research money is currently spent south of Cambridge. We have conclusive evidence from the Academic and Health Science Network, that health outcomes are significantly better in places where research is carried out , because funding follows the research.
We also know, from Health Education England, that when a direct comparison is made head for head
between the North and South when it comes to recruitment and staffing levels there is a £17million deficit in the North. It’s not that we can’t attract people to work here, we’re just not given the money to pay for them in the same way.
When it comes to council cuts, again we see the North punished in comparison to the South, even though the need is greater here – which area has the highest use of food banks? The answer is the North West! If you study the map on council cuts (deep red = heaviest cuts, blue = increase in spend) – you will see just one blue area in the North, but major areas of protection and even significant growth in budgets for the South.
In Lancashire alone, the county council has to cut £262 million from their budget in the next 2 years. This is going to have devastating consequences to public health provision and social services, which is in in effect a cut to the NHS also. We are already seeing severe bed blockages in our hospitals and without social workers to support our elderly citizens, the crisis will only deepen.
My hope is that the North harnesses the emerging fire to come to a place of equal partnership with the South, raising its voice for justice and love rather than in vindictive, competitive vitriol. I hope that the North will together decide what it is to become a “Northern Powerhouse” rather than being prescribed what it will mean via the ideas and ideals of the Chancellor in Westminster. From my perspective, the North is about a different way of doing things. The North stands for a more equitable and co-operative society. In this moment the North can stand for a forward looking culture in which:
Men and women are equal.
Children are prioritised.
The environment is stewarded well.
Hospitality is an art form, practised and adhered to, where all are welcome and all can find a home.
Inter-culturalism thrives as mutual respect for difference is a core value.
The elderly are honoured and cared for with dignity.
Justice involves much more restoration and less retribution.
The rich do not become ever richer whilst the poor become ever poorer, but cycles of poverty and deprivation are broken through hope and aspiration.
Work is done, not simply to earn money and pay debt, but to create more joy, beauty and care in the world.
Well-being is more important than economic growth which involves people being used as fodder to drive the ever hungry machine.
People take responsibility for themselves and each other leading to more sustainable systems (health/education/social services etc) for all.
Healthcare and education is free and accessible to all.
The North must rise up, not to dominate but to become a different kind of “powerhouse”. A house in which power is poured out for the sake of those who need it most in order to create a more fair, just, loving and peaceful world. This is the new politics, not the farce we are seeing in the corridors of power. People learning to live together differently, having important conversations together to create a future that is more beautiful. Come on the North – let’s use this passion for good!
I’ve been thinking about making a New Year’s Resolution. So, this year, taking my role as lead for health and well-being seriously, my resolution is simple. In 2016 I want to improve my well-being and encourage others to do the same.
The New Economics Foundation have done some amazing work on how we can improve our well-being. “NEF is the UK’s leading think tank promoting social, economic and environmental justice. Their aim is to 
transform the economy so that it works for people and the planet. The UK and most of the world’s economies are increasingly unsustainable, unfair and unstable. It is not even making us any happier – many of the richest countries in the world do not have the highest well-being.” Have a read about their incredible work (www.neweconomics.org).
NEF have come up with 5 simple ways to improve well-being and my New Year’s resolution is to use their 5 steps and blog about the effects I experience personally as a result. I hope that this will be replicated in my work as our team engages with communities. So, here are the steps:
1) CONNECT – this year I am going to be more present. I have found that ridding myself of my
personal twitter account and spending less time on social media has already helped this. I am going to listen with attention and speak with intention. I am going to listen with attention to my wife, my children, my friends, my family and my patients (rather than assuming what they will say) and I am going to behold them, dig for the treasure in them and be grateful for them. I am also more well when I connect with God, who is love. For me, more than anything this means taking time to be still. Being part of a community, rather than moping around in self-isolation (a tendency of mine at times – surprising for an extreme extrovert!) is also key.
2) BE ACTIVE – This year we are launching a really exciting sports initiative in our local schools to 
encourage our kids to have better health long into the future. I am going to continue running and swimming, but I will increase this to ensure I am being active on a daily basis.
3) TAKE NOTICE – I have a painting on the wall in my consulting room (done by an amazing local artist) that has these words on it: “Take time to do what makes your soul happy.” I am going to feed my soul good things this year by noticing what is around me. I live in a world, surrounded by beauty – from tiny rare orchids to vast mountains, the sea and the night sky. I am going to notice this beauty more.
4) KEEP LEARNING – I already have some things booked in. I’m going on a refresher skiing course,
before we take to the mountains in February. I am widening my culinary skills with some cooking lessons. I am re-learning how to arrange some pieces for our local choir. I am continuing to work with a life coach and the NHS leadership program. This will be a year in which I learn a lot! I love learning.
5) GIVE – At the beginning of every year, my wife and I review our finances and make sure that we are giving enough money away. We try to ensure that we give at least 15-20% of what we earn to various friends or charities. Money can have such a hold and I find as I earn more, it is easier to get sucked into an unhealthy 
view of it. Money is just money. I am determined to have a relationship with it that is joyful and giving rather and anxious and hoarding. I love the phrase – “Live Generously”. I want to live in a way that gives of my time, skills, energy and resources without burning out in the process! My life coach has taught me well about boundaries – very empowering, as long as the motivation is to be able to give. It’s amazing how much a sense of giving/contributing to community and the world really improves our sense of well-being. It’s not an easy path. It’s all too easy to get one’s sense of self-esteem and self-worth by how much one gives, so I will try and remain honest about this.
So, if you want 2016 to be a year in which your well-being increases, why not try the 5 ways above? And if you fall over, get back up and keep walking!
In my last blog post, I talked about the concept of meta-narratives and how they effect our health and wellbeing. For me the Christmas story is the ultimate meta-narrative (the big story with which I align my life). It changes the idea forever that God is a far off hierarchical, imperial, power-hungry megalomaniac. It eradicates the notion that we must go to him where he is in some special sacred space and will only find him if we clean up our act and start behaving in certain ways. No. He comes to us. This story (as JRD Kirk says) is not one of God changing his mind about humanity, but about humanity changing its mind about who God is.
He comes to be with us and changes himself in the process. He becomes utterly human, not some weird, ready-break glowing child, but deeply human and in so doing destroys the stories we have told ourselves about what he is like. He comes to us. He comes right to our very situations, our joys, or triumphs, our brokenness and our shame and says, I AM with you. And if you run away, I’m there with you. And if you turn away, I’m there with you. And if you hide away, I’m there with you. And if you fail, I’m there with you. And if you don’t believe, I’m there with you in your unbelief. Because contrary to the caricature of Dawkins, I am love itself. A love that will pour itself out time and again. A love that is stronger than bitterness, hate and division. A love that is willing to be misunderstood, misinterpreted and misrepresented. This is not the story of a God who slaughters his enemies in order to protect himself and those he holds close (a narrative upon which the nation state is built and uses to predicate the violence it does to others – and if you don’t believe me, then you haven’t read enough history). No, this is a story about a love that will lay its own life down for its enemies and enables us to do the same.
As Steve Chalk says, Jesus never came to start a religion. He came to start a political, social, economic and spiritual revolution. God with us – wherever we are. The God who prioritises the poor, the refugee/marginalised/outcast, the sick, the prisoner, the woman, the child, the environment. The powers have never and will never understand 
or overcome this light. The promise of the light is peace. Peace on earth. If we embrace the way of love, anything is possible. Even in the midst of all the turmoil in our world this Christmas, I find great hope in the idea of God, who is love, with us in it all. I believe that when we embrace this light and this love as our meta-narrative, as our raison d’être, we find healing for ourselves individually and corporately.
I have the joy of leading some health and well-being retreats with a good friend of mine, who is a life coach. The retreats look at the idea of alignment. Human beings are unique and beautiful, incredibly intricate and are made up of layers, like an onion. Some of those layers are individual and some are corporate, because no person is an island. At the core of who you are is your spirit, your unique self. Then there is your soul – that sweet mixture of emotions, thoughts, ideas, hopes, longings, memories, hurts, resentments, desires, etc. All of that is encased in a physical body, with all the complexities that the intertwining systems entail. And these 3 parts of you are constantly interacting and affecting one ano
ther. For example, physical pain caused to you by another person, may cause you to feel emotionally hurt also (soul pain) and crush your spirit. Or indeed, as I see many times in my work, emotional pain leads to a resentment, which causes a bitterness which manifests itself in a physical pain and so too your spirit is negatively affected.
But you do not just float around in a bubble. You exist in a corporate body, in a family, group of friends and community. You live in an environment of some sort, and your surroundings have an incredible amount of ability to affect your health and well-being. This is evidenced in the effect of air pollution on respiratory disease or the effect of isolation or indeed bullying on mental health. We are all aware of the sights, sounds, smells and stressors in our physical geographies. Added to this corporate body is our corporate soul. And in the corporate soul we find corporate memories, ideas and beliefs, fears and dreams, things we have been taught, world views that shape us and all of this feeds into our meta-narratives, the stories with which we align our lives, that give us some sort of meaning. Surrounding all of this? The corporate spirit. Love. God is Love, not fear, or hatred or violence or bigotry or judgment, but Love. We find time and again in our own lives and in the lives of those who come on retreat the misalignment/disalignment/nonalignment that happens so easily, not necessarily through anyone’s fault, but because life is so complex.
It’s not as simple as tweaking one thing and then everything falls into place. Many of us still have to live with chronic and enduring illness of various sorts, be that mental or physical and achieving 
“perfect health” may not be possible. But alignment is possible and it is this that gives us a sense of well-being. So, how well are you? Do you know how much you are influenced by the corporate body and soul? What are your meta-narratives? How aligned are you? There are things we cannot change, but we can chose how we respond to them and the choices we make within them. I want to unpack this a bit more in subsequent posts, but this might just kick off some musings.
A few months ago, I was moved by the Syrian Refugee crisis to write a song. I sat at my piano and played some chords and imagined what it must feel like to have to flee the place you call home and to throw yourself on the mercy of strangers. I let myself feel the pain that many Syrian people must feel as they see the walls being built around the borders of Europe, a continent which only a few decades ago was tearing down the Berlin Wall but is now erecting barbed wire fences.
So, this song emerged. I recorded a little youtube clip. A friend of mine, Claire Askew (who plays drums on the track) heard it, played it to some
p
roducers (Sugarhouse uk) who generously offered to record the track for free. The amazing charity that is World Vision then heard it and it was agreed that we would release this single as a way of raising money (100% of all the money from singles sold will go to World Vision) for Syrian Refugees this Christmas.
I don’t know if there is a better narrative for a song in this season. The song of a refugee, fleeing home due to powers beyond their control, only to find there is no room for them…..
On one level, I would love the NHS to get to the number 1 spot for Christmas; I definitely don’t want x-factor to get the spot! But, what if this Christmas, we decided to spread the word as far and wide as possible and help World Vision raise a huge amount of money to help those stranded, cold and homeless. The single only costs 99p – less than most of the bottled drinks we will consume this Christmas. I have no power at all to make this happen, but it would be amazing if the Syrian Refugees could be this year’s Christmas Number 1!
So here it is. “Will You Love Me?”
https://itunes.apple.com/gb/album/will-you-love-me-feat.-claire/id1063998040?i=1063998267
There is a lie that has been told, to clinicians in particular, that it is wrong to get too close to patients. One is told to keep a healthy
separation, perhaps to make the tragedy we often deal with somewhat more bearable. We have shaped medical ethics around the four core principles of beneficence (do good), non-maleficence (don’t do harm), autonomy (respect a person’s own wishes) and justice (treat everyone the same). But as the black eyed peas would ask us (!), 
where is the love? Where is the love and compassion that makes us human and deeply connects us to the ‘other’ and even the ‘other, other’ (someone so different to us that we find it almost impossible to connect to them)?
I was involved in a conversation recently with Phil Cass, a psychologist and CEO of a healthcare company, from Ohio, about this very subject. He told me some very stark facts. In the USA, the highest suicide rate is now amongst physicians and 67% of medics suffer with depression. Studies found that although these people were motivated by love, they found it very hard to receive love back from those they were giving love to.
We have made the clinician-patient relationship a one way system, and we shut down the reciprocity of the love we give in the name of ethics and professionalism. But this is to our great detriment. Patients love and trust their doctors, nurses and therapists and this love could be a huge source of resilience, courage, support and hope. We must let down our guard and receive back the gift that we give in order to
become more healed ourselves. It will allow us to enjoy our work more, reconnect with the core motivation inside us and encourage us, because when we give and receive love it spurs us on to keep going when the system feel like it is against us.
There is an ancient proverb that says: without vision, people perish. I believe we in danger of watching the NHS perish in front of our eyes, not because we don’t know what to do or even how to do it. I believe we have been so focused on the what and how of healthcare, that we may have forgotten why we do what we do.
The NHS is an organism, made up of many living cells, called human beings, who have a vast range of complementary skills and interpersonal connectivity. These cells work 
together in tissues, joined to each other in complex systems to function as a body, a body which gives itself for the health and well-being of the nation. This body is not a robot, who’s performance can be processed like a machine for a predetermined output, but it has been treated as such, just another example of biopower, where people are used, rather than cherished. So now we have more of a Tin Man with no heart, than a living, breathing body.
But at the heart of the NHS is what we find in the heart of every human being, if we dig deep enough. The heart of the NHS, the very core of its being, it’s true raison d’être, it’s driving force is in fact, love. And the people, the cells who work in this loving 
organism, also carry love in their hearts for other people. It is stamped through the DNA. It is the motivation. It is the reason people get out of bed in the morning, or work through their weekends and nights. It is why the wards are clean and the beds are made, why the bloods are taken, the investigations are done, the research is carried out, the people are washed and fed. It is why the hours of study and audit are diligently pursued, it is why the training is so robust, it is why the skills are acquired, it is why the time is given. It is why the NHS was founded in the first place, because all people, no matter how rich or poor, saintly or depraved, are worthy of love.
And yet we find that the human beings who join together to form this body are often struggling with severe stress, anxiety, depression and low morale. How can this be so? Is it possible that the structures we have put in place to try and support this body have instead become a hindrance? When my wife was born she 
had congenital talipes aka clubbed feet, due to a positional issue in her mum’s womb. When she was born, her feet were turned in and she had to wear painful calipers for 2 years until she was operated on by a very skillful orthopaedic surgeon. Now, in her mid thirties, she can run and dance because the calipers were taken off in childhood. As the NHS grew and developed, structures were put in place in its formative years to help the right sort of growth and strength to happen, but many of these are no longer useful and in fact are now a hindrance. We have become slaves to serving structures and ways of doing things that work against us as we try and stay true to our core motivation of love.
Part of what we are exploring through ‘Better Care Together’ here
in Morecambe Bay is how to dismantle and reform these structures in order to allow this amazing body to function more naturally and freely. This organism is constrained within bizarre silos that make the what and the how of healthcare provision so complex that the why of what we are doing so easily gets forgotten amidst the complexities of service delivery. So, first and foremost, we must recover/rediscover/reconnect with/strengthen our vision, founded upon love and compassion for other people. Galvanized by this vision to provide continually improving, high quality, compassionate and loving healthcare to all in our community, we must tell the structures again and again, that we do not serve them, but they are only there to help us in our task. Right now, they need remodeling, and this is happening. We need less care in hospitals and more in the community, we need better integrated IT, different payment methods, new ways of working in General Practice (in larger more resilient practices, federations or co-operatives) and across the old boundaries, better pathways for patients and communities to be able to care for themselves and each other more effectively. But unless we have love, all these things are like a great symphony orchestra, playing a great new score but void of any connectivity with the audience. The form, as our chief commissioning officer, Hilary Fordham, rightly tells us, must follow the function, but I believe both the form and the function are motivated and under-girded by love and compassion.
So, why Better Care Together? Because the world has changed and the health needs of the population have changed and we simply can’t afford for things to remain as they are. But the deeper reason is so that we can provide continually improving, high quality, compassionate and loving healthcare to ALL in our community. This involves a mindset change. No more can we think of our own little patch. No more can we think ‘I’m just a GP of 1500 patients’, or ‘I’m just a nurse on the cardiology unit’ or I’m just a physio working in one particular area’ or ‘my practice only looks after 17,500 people’ (though of course this kind of personal care is still absolutely vital), but the paradigm shift in our thinking is towards being a member of a healthcare system that cares for the 350,000 people around the Bay. It’s about allow our hearts and our vision to grow bigger whilst giving brilliant care to individuals where we are located. That means learning to work differently, always motivated by the love and compassion we have for people.
 CONNECT (5 Ways to Wellbeing) – Changing the Culture of the NHS){kind=link}
