How Does Change Happen?

How does change happen? This has become an incredibly important question to me over the last few years, and I am still on a big learning journey in discovering some answers. There is so much that needs to change – so much that is currently going on in our communities that simply doesn’t work for people. So I keep asking – how does change happen?

 

I recently read a book called ‘The Moral Imagination’ by the great peace-builder and activist, John Paul Lederach. In it, he talks about the concept of ‘critical yeast’. Yeast is itself changed in a new environment (surrounded by flour) and then begins to bring about phenomenal change around it. You don’t continue to see the yeast, but you surely get to see it’s effect!

 

For me, change begins with listening, and by that I mean deep, generative listening to those who we could think of as ‘critical yeast’. The kind of listening in which you can no longer continue to see things the way you did previously. As you listen in this way and find your self changed, you can longer continue with things as they are – you realise that things around you need to change also.

 

It’s one of the reasons why I am absolutely committed to putting myself into uncomfortable surroundings or situations which challenge my neatly held world views and beliefs. I try and make sure I take the lanyard off my neck, step out of the clinical settings I know and the board rooms I sit in and spend time in and with the communities we serve. I really believe it is vital for all leaders, especially those in senior positions to regularly take time away from the boardroom and really sit with the communities they are paid to serve. If you don’t have your finger on the pulse of the pain people are experiencing, then it’s all too easy to make decisions on behalf of them which utterly lack compassion or kindness.

 

So, together with my good friend, Yak Patel, who is the CEO of the Lancaster CVFS (Community Voluntary Faith Sector) and a man of real humility who holds our communities in his heart, we went to be with some people doing amazing things across our district. Yak is great at holding me to account and ensuring that I put my money where my mouth is!

 

We started on The Ridge, the largest council estate in Lancaster. There we spent time with Lisa, who we know through ‘the art of connecting communities’. She runs the community centre, and we wanted to listen to the experiences of people living on The Ridge and understand some of what they are facing. Simple things, like a cut on their bus service (as timetables massively favour the University) is leaving people isolated and cut-off, especially elderly citizens at weekends.

 

I asked Lisa what she thought about the growing rhetoric that the problems communities like ‘The Ridge’ are facing are not to do with ‘resources’ – she rolled her eyes and retorted – “easy for people to say that, but over the summer, I couldn’t pay myself a salary for 2 months, so that I could ensure that the youth provision needed through the holidays could actually run – the funding for those kind of activities has been cut so much, it’s a joke….” Lisa, like so many other big-hearted and socially-conscious community workers, had to work 80-90 hours a week, holding down a second job, simply to be able to pay her own bills – similar to what happened at Christmas, when she worked long hours to make sure that 75 children on the estate actually had something to eat and a present to open on Christmas Day. People of good heart are feeling overwhelmed, unsupported and burnt out. I asked Lisa what she would love to happen – she wants to bring the community together, to talk about what’s strong, not what’s wrong, ask the community what it is they actually want and need, rather than assuming the providers of public services somehow magically know (!) and focus on what The Ridge could become – for the community, by the community.

 

On The Marsh, we met Debz. Debz also came to ‘the art of connecting communities’ last year. You might describe Debz as a ‘salt of the earth’ person. Down to earth, she has seen it all. I asked her what the biggest problem is for her community…..”drugs…..the place is overrun with drugs – and people are on the ropes”. The food club was happening, thanks to fareshare, when we arrived (although huge trays of strawberries were already completely mouldy)….and there were queues down the street….she shared with us some of the complexities involved for young people and the situations they find themselves in – multi-generational trauma….but what she struggles with most is that those who are supposed to care, don’t seem to want to understand. She told us of difficult encounters with the local GPs, the local hospital, social services (one family had had over 24 social workers – what’s the point in that, she asks?), police, schools and city council….although she has noticed some attitudes begin to change (perhaps because of the poverty truth commission).

 

She feels that people on ‘The Marsh’ are judged, looked down on and it’s reputation is very hard to break. But she also knows that people who live there want things to change and they want to be part of the change. That can be really tough, with the threat of violence and the very real involvement of gangs from Liverpool and Manchester, bringing intimidation. “Why would people not do drugs and get involved in selling them? It pays better than any work available”, she shrugs.  She believes the community can find some more hopeful dreams and she talks about the difference a new church in the community centre are making (a conglomeration of a few different congregations working together)….She wants to bring the community together to talk about what they want to see change, but especially how they can be part of that change….however, she doesn’t think it can happen through some kind of new found motivation alone – it’s going to take real investment. She tells me that if we want to stop seeing men dying in their 20s, from drugs, violence and suicide – we need to think altogether differently about how we work together with communities. Yak nods in agreement – he used to have Debz’s job, before he became CEO of the CVS. He tells me how many funerals of young men he has been to from this community. I feel deeply sad.

 

Then we’re on to Poulton (which has the worst health outcomes in North Lancashire), to meet our friend Joanne, who runs Home Start for Lancaster and Morecambe. What an amazing lady! And such a great charity! We sit with Joanne and one of her trustees, Sheila (who used to work in children’s services at Lancashire County Council, before she saw the decimation of her team and the unacceptable levels of stress she and her team were having to work under, which she deemed to be totally unsafe). The work they are doing for young families is extraordinary. Most of their referrals come from Health Visitors, but they are now full, and simply can’t take any more referrals unless more volunteers arrive. What I love about Joanne and her team is the collaborative-coaching approach they take. As they have worked alongside families, and discovered what they want and need, they have seen co-produced groups around issues like Domestic Violence and Autism support. What Joanne is most proud of is that they have created a culture in which you can walk into a room and no one knows who is a ‘client’, who is a volunteer and who is a member of staff – brilliant! “A community of mutuality” – she beams! Humility is the order of the day and it leads to real relationships that bring real change. As services have been cut and fragmented, increasing pressure has fallen onto the charity sector to hold things together – but resources have not followed. Despite great connections across the sector, the pressures are mounting, the cracks are showing and the risks are increasing.

 

I have no idea how much money Lisa, Debz and Joanne must be saving the public services every year, in terms of health and social care….but I do believe we could be making some far better and wiser investments with the ‘public purse’. We should be putting a whole lot more faith in community centres and workers, like them. If we do so, we will find it much easier to tackle deep-seated health and social ineqaulities right in the heart of our communities, taking an asset-based approach, being brave enough to redesign around relationships rather than transactions (as my good friend Hilary Cottam says in Radical Help) and find that communities really do want to be a part of transforming their own futures. Just like in Wigan, there needs to be a New Deal between communities and the public services to ensure that there is mutual vision and accountability for the resources that are available. What are we brave enough to stop doing, so that we can learn to do what is altogether better? Are we able to change? Not if we remain in our silos and ivory towers and continue to tell ourselves the same old stories. But might we dare to step outside the fortresses of what we know and learn to deeply listen? If we can do so, we cannot help but be changed….and as we begin to change….well…..then change begins to happen!

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Do We Believe in Rehabilitation?

The NHS spends a huge amount of money every year, along with local government to help people who have struggled in addiction to find rehabilitation and recovery. Much of it is ineffective (but that is a conversation for another time). However, what’s worse is that once people do recover, and find a new life, we don’t actually let them make a clean start – here my friend, Kate Morrissey bravely tells her story:

 

 

 

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The Resilience Myth

My friend, Dr Sammy Batt-Rawden knows only too well the dangers of just keeping her chin up and carrying on. In this beautiful, but heart-wrenching TEDx talk, she tells her story.

 

Staff in the NHS (and indeed all our public services) are working against a tide of a huge rise in public demand, funding constraints and dangerously low staffing levels for what is required. The old edict to ‘keep calm and carry on’ simply misses the point. There isn’t a culture of shirking responsibility in the NHS. People are going way above and beyond every day, and it is taking it’s very real toll. Yes, we need to increasingly develop cultures of joy and kindness in how we work, but there must be determined change by leaders in the Government to ensure that the buck is not passed when it comes to who is responsible for ensuring the wellbeing of our clinical teams across the UK. Teams are already doing much to take care of each other and themselves, and yet staff surveys across the UK show that absenteeism is increasing, along with burnout and morale continues to decline. Do the maths!

 

Listen to Sammy’s story and let’s change the tone of the conversation so that we can work on practical solutions together. Those solutions will include everyone. Part of the solution lies with learning to work radically differently with our communities. Some of it lies within our choices of how we use the health service. There is of course work to do in how we care for people who work across the NHS and set good working patterns. But there is still much work to be done by those in power to think more carefully about where and how budgets are spent. The new spending plan for the NHS pays very little attention to safe staffing levels or staff development – it needs much more care and attention.

 

I’m so grateful to Sammy for changing the nature of this increasingly important conversation:

 

 

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Humility Goes a Long Way in Building Great Teams

I am a massive advocate of a Culture of Joy! I really enjoyed listening to the lovely Yusuf Yousef at TEDxNHS 2019 and his incredible ability to build relationships, cross barriers and connect people together. This is exactly what we need more of in the NHS and across our public services.

Simple, but brilliantly effective! There is so much inspirational practice everyday in the NHS – but if you don’t have humility, you will miss most of it!

 

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My TEDxNHS Talk

Last year, I was invited to submit a proposal for a TEDxNHS talk. TEDx are independently organised TED events, and it turns out that TEDxNHS is the biggest of these in the world. I submitted two ideas – one around how we can work radically differently with our communities and one around how we create great working cultures in the NHS – both huge passions of mine. I was well excited to get through the process of selection, but was not at all prepared for the work ahead of me!

 

I do quite a bit of public speaking and really feel alive when I get to communicate things that I’m passionate about. I had no idea how different it is to prepare for a TED talk though! I read Chris Anderson’s book over the summer, and had several anxiety-related dreams . I genuinely thought I was never going to be ready! I couldn’t even really decide what I was going to talk about, let alone get it into an engaging piece of prose, whilst sticking to the all important 18 minute timeframe. Thanks to my amazing coach, Zara Brookes (can’t tell you how grateful I am!) and the kindness of Charlotte Hall and Shane Costigan, with hours of patience and encouragement from my lovely wife, Kat, I finally got it ready – an amalgamation of my passions. I hugely enjoyed the discipline and the focus involved in preparation, and when I got onto the stage at Indigo at the O2 Arena in London, this is what happened – hope you enjoy it:

 

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Love Ecology – Part 3 – Gabriella Gilkes

The final speaker at our ‘Love Ecology’ was the wonderful Gabriella (Gabi) Gilkes, Head of Ecology and Health and Wellbeing at Eden North. Gabi talked to us about the real nature of ecology, connectivity, community and friendship. She also took us on an amazing tour of how the Eden Project will help the people of Morecambe Bay and all those who visit, reconnect with our Ecology and get involved in falling in love with and taking care of our environment, with a strong emphasis on the creative arts, story telling and beautiful experiences. Having been involved with various members of the team from the Eden Project over recent months, I am seriously impressed with their ethos, their kindness and their genuine sense of partnership with our communities, here in the bay. It really is a wonderful world! This talk is really worth 30 minutes of your time:

 

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Love Ecology – Part 2 – Miles Irving

Having heard from the masterful wizard that is Alastair McIntosh, we also welcomed the earth-stewarding, foraging genius, who is Miles Irving. Miles, one of the leading foragers in the UK, talked to us about breaking the silence. With song and sensational wisdom, he spun out several threads, before catching us all in his web of interconnected beauty! Watch, listen and embrace the reality of our recoverable relationship to the ecology.

 

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Love Ecology – Part 1 – Alastair McIntosh

At the start of October, we hosted ‘Love Ecology’ in Morecambe Bay. We started the day by reminding ourselves of the journey so far, through Love People, Love Society, Love Economics and Love Politics (I’ll be writing a separate blog on this soon).

 

We then welcomed the force of nature, who is, Professor Alastair McIntosh, aka Radagast the Brown (!), who is an incredible mix of Academic and Activist. He took us on an amazing journey of our disconnection from the land and how we can reconnect to it. This is seriously worthy of your time! Listen – this is so good!

 

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Love Politics – Part 3 – Roger Mitchell

 

In my view, it would be impossible to host a day on ‘Love Politics’ without it including my great friend, Roger Mitchell. He is a brilliant thinker and one of the kindest people I know! His thesis, ‘Church, Gospel and Empire’ (or ‘The Fall of The Church’, if you want an easier to read version!) is vital reading for anyone who wants to seriously engage with the idea of a politics of love. Here, drawing in his own work and that of Luke Bretherton, he gives an absolutely brilliant insight into why love is such a powerful foundation and force for a new politics. This is really worthy of your time and energy!

 

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Love Politics – Part 2 – Panel and Poetry!

Following on from the incredible input from Zahra Delilah, we hosted a ‘panel in the round’ as the room was full of great thinkers. Then we had a world cafe conversation in which we asked the question: “What might be possible with a politics of love in Morecambe Bay?” We then challenged each table to write a poem as a summary of their discussion! They had the choice of and ABAB four liner, a limerick or a haiku! There were some truly excellent and amusing offerings.

 

Here are the links to the panel discussion and the poems. Enjoy!

 

 

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